Privacy Policy

Lidia's Professional Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a cleaning service, or otherwise interact with us online.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address
• Service details and cleaning preferences
• Photos or information you choose to submit for quote requests
• Payment information (if applicable through our payment processor)

Providing this information is voluntary, but certain features of our website, such as requesting a quote or scheduling a service, may not function without it.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website

This information helps us improve the performance and usability of our website.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and help us understand how visitors use our website.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Schedule and provide cleaning services
• Communicate about appointments or requested services
• Improve customer service
• Personalize your experience
• Process payments (when applicable)
• Send appointment confirmations, estimates, invoices, or service updates
• Send occasional promotional emails or special offers (you may opt out at any time)
• Improve our website and services

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

When sensitive information is transmitted through our website, it is protected using industry-standard SSL (Secure Socket Layer) encryption.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

Lidia's Professional Cleaning does not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third-party service providers who help us operate our business, including services such as:

• Online scheduling
• Payment processing
• Customer relationship management (CRM)
• Email communications
• Website analytics

These providers receive only the information necessary to perform their services and are expected to protect your information.

We may also disclose information if required by law or to protect our legal rights.

Third-Party Services

Our website may use third-party tools such as:

• Google Analytics
• Google Maps
• Meta (Facebook) Pixel
• Online scheduling software
• Payment processors

These services may collect information according to their own privacy policies.

Email Communications

If you submit your email address through our website, you may receive:

• Quote confirmations
• Appointment reminders
• Service updates
• Occasional promotions or helpful cleaning tips

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us directly.

Your Choices

You may:

• Request access to the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of marketing communications at any time

To make a request, please contact us using the information available on our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the Effective Date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Lidia's Professional Cleaning using the contact information provided on our website.